MOE GOT IT IT Support

Remote repair

Let a technician fix it without installing anything

This opens Windows Quick Assist, which is already on your PC. You stay in control. Nothing is installed, and the session ends when you close it.

Win+R command

Only use this while you are on the phone or chatting with MOE GOT IT.

quickassist

Paste this into the Run box (Win+R), then press Enter. We will give you a 6-digit code next.

If nothing opened, copy this one instead:

powershell -NoProfile -Command "Start-Process ms-quick-assist:"

What you do

1
Copy, then Windows key + R, paste, Enter.

Quick Assist opens. Stay on the phone with us.

2
We text or tell you a 6-digit code.

Type it in the box under Get help, then click Submit.

3
Click Allow.

That lets us see your screen. If we need the mouse and keyboard, Windows will ask again — click Allow only if you are talking to us.

✓ What this does

  • Opens a tool already built into Windows
  • Lets us see your screen after you Allow
  • Lets us click and type only if you Allow control
  • Ends as soon as you click Leave or close it

× What it won’t do

  • Does not install RemotePC or any other program
  • Does not stay connected after you hang up
  • Does not work if you walk away from the PC
  • Never connect with a stranger who cold-calls you
If Quick Assist is missing. Some PCs had it removed. Open the Microsoft Store, search Quick Assist, install it (it is free from Microsoft), then run the command again. Store listing.

Want to clean junk files first? Open the PC Cleanup tool.